RETURN & REFUND
1. RETURN and REFUND
Return and refund policy
It is guaranteed that our products will meet every customer's needs. Please read the content as follows.
If you are not satisfied with the goods for some reason, we will be willing to return or refund the products for you.
You may return your fully functional and undamaged products for any reason within 30 days of receipt of your original order for a full refund or exchange. Shipping and handling charges are not refundable.
We warrant that if you use our products as they are intended, our products will be free from defects in materials and workmanship for a period of 1 year from the date of purchase for new products. We do not warrant our products against general wear and tear or damage as a result of misuse, modifications or improper maintenance.
If you believe you have received a defective product, we will either repair or replace the defective product or its defective component part(s) in accordance with the terms of this limited warranty. We warranty the replacement for the remaining unexpired period of the original product’s warranty.
This limited warranty applies only to the original purchaser of the product and to products purchased directly from us. We reserve the right to reject warranty claims for products purchased from unauthorized sellers, including unauthorized websites. This limited warranty does not warrant that the operation of the product will be uninterrupted or error-free.
Please note: This limited warranty is the only warranty available for our products.
| 2.1 Please contact our customer support via E-mail, or online chatting during our working hours.
2.2 Please take a photo about the goods and send to us by email. We need to confirm the status of the goods.
We will give you a response within 24 hours during business days. Our team will offer you return and exchange guidance according to your specific requirements. Kindly let us know your purpose, then we will provide you the returned address.
2.3 All goods (including all parts and attachments) must be returned to us via express delivery. Ship the product to the address we provide.
2.4 We will refund you once we confirmed your returned tracking number is valid. Payment means for refund: credit card, debit card, PayPal. The refund will be processed within 7 working days after the receipt and validation of return. Please check your account then.
We are dedicated to making our customers satisfied, and we encourage you to contact us if the product you have purchased does not meet your demands.
3. RETURN ADDRESS
For the return address, please contact customer service by email to get the address.（firstname.lastname@example.org） Thank you
4. WHEN BABYTONE PAYS FOR RETURN SHIPPING COST?
Babytone will pay for the cost of return shipping if the reason for return was the result of OUR error. Examples of instances may include:
Item arrived defective and cannot be fixed with a replacement part
Address: Phase 2, 4th Fl., Tingwei Industrial Park No. 6, Liufang Road, Zone 67 Xin'an, Bao'an, Shenzhen, 518101